FAQs

IMPORTANT – ARE YOU A CURRENT STUDENT OF CAREERS AUSTRALIA?

Students currently enrolled with Careers Australia who have a VET FEE-HELP loan will be contacted by the Department of Education and Training from December 2016 and asked to ‘opt-in’ to continue their studies under the VET FEE-HELP scheme.

It is vital that you complete the opt-in process before returning to study

This means before attending any classes or logging in to continue a course - and no later than 31 March 2017.

Once you have completed the opt-in process, you must send the confirmation email from the Department to onlinelearning@careersaustralia.edu.au

If you have already received an email or letter from the Department Education and Training, complete the opt-in process now: https://ecaf.education.gov.au/vfh

For further information on the VET FEE-HELP opt-in process, please refer to the Department of Education and Training fact sheet: https://docs.education.gov.au/system/files/doc/other/vet_fee_help_opt_in.pdf or call us on 1300 737 153.

  • I want to study in 2017. When can I enrol?
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    You can submit a quick online enquiry, or give us a call on 1300 887 696 and one of our friendly Careers Consultants will be happy to help you with your application.

    We will be in touch as soon as we can, although there may be a small delay in responses over the Christmas and New Year period.

  • WHAT STUDY OPTIONS ARE AVAILABLE?
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    At Careers Australia, we offer a variety of different study options. You can study on campus, online, in a workplace, as blended delivery (a combination of all the study modes) or FlexLearn.

  • I AM ALREADY STUDYING WITH CAREERS AUSTRALIA. WHAT DOES THE NEW LOANS PROGRAM MEAN FOR ME?
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    If you commenced your course before 31 December 2016, you will continue your studies under the VET FEE-HELP scheme throughout 2017. However, it is vital for you to ‘opt-in’ with the Department of Education and Training by 31 March 2017 to continue studying. Refer to the top of the page for more information.  

  • WHAT IF MY COURSE RUNS PAST THE END OF 2017? WHAT DOES THIS MEAN FOR MY COURSE FEES AND VET LOAN?
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    Existing students who;

    • commenced in VET courses prior to 1 January 2017,
    • have already received VET FEE-HELP assistance for units of those courses, and
    • remain enrolled in those courses with their original provider;

    will be given the opportunity to continue their studies under the existing VET FEE-HELP arrangements for units with census dates to 31 December 2017.

    It is vital that all students who enrolled in a course before 31 December 2016 complete the VET FEE-HELP opt-in process by 31 March 2017 and return the confirmation letter to us via onlinelearning@careersaustralia.edu.au as soon as possible.

    Refer to the top of this page for more information about the opt-in process.

    In certain circumstances some students may be eligible to extend their VET FEE-HELP assistance beyond 1 January 2018. Such circumstances may include, for example, illness or caring responsibilities, or part-time students.

    Students will need to apply to continue using VET FEE-HELP for their existing course beyond 2017 and applications will be considered on a case-by-case basis by the Department of Education and Training.

  • I HAVE COMPLETED OR CANCELLED MY COURSE – WHY DID I RECEIVE AN EMAIL OR LETTER FROM THE DEPARTMENT OF EDUCATION AND TRAINING?
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    The department may not have the most up to date information about your enrolment status. If you receive an email or letter from the department informing you that you need to opt-in to continue studying, but you are no longer a student, then please disregard the email or letter and take no further action. 

  • HOW MUCH IS MY COURSE?
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    Your fees depend on which course you choose. Call us on 1300 887 696 and we can talk you through your fees.

  • DO I NEED TO PAY A STUDENT CONTRIBUTION?
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    If your course commenced before 31 December 2016, there will be no change to your course costs or any extra payments.

    Under the new VET Student Loans program, eligible students will be entitled for loans up to a capped amount. This amount varies depending on the course you choose to study.

    In some cases, the course costs may be higher than the VET Student Loan cap, meaning that students will have to cover the difference. For more information on payment options or the new loan scheme, contact us on 1300 737 153

  • IF THERE IS A STUDENT CONTRIBUTION REQUIRED, ARE THERE PAYMENT OPTIONS?
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    Your fee structure depends on if you choose a VET-FEE HELP loan and if you access government funding. If you are accessing VET-FEE HELP, your fees are paid by the Commonwealth Government as a loan, and you pay them back when your income reaches the repayment threshold.

    For students who commence from 1 January 2017, the new VET Student Loan scheme will apply. Other funding programs may apply depending on your course and state. Call us on 1300 887 696 for information about specific course payment options.

    You may not have to pay the student contribution upfront. We will have payment plans or other options available. Check the website in January 2017 for more information.

  • THE COURSE I WANTED TO STUDY IS NO LONGER AVAILABLE? WHY?
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    In response to the new VET Student Loans program, we have made some changes to our course offerings.

    We still offer a great range of Diploma and Certificate level courses. Visit our website to view the full range of courses available: http://www.careersaustralia.edu.au/course-finder

  • I’M NOT SURE WHAT I WANT TO STUDY, WHO CAN HELP ME?
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    You can speak with one of our careers advisors on 1300 887 696 who will help you find out what course will suit you. Alternatively you can try out our Career Crush tool.

  • CAN I ENROL AT CAREERS AUSTRALIA AS AN EARLY SCHOOL LEAVER?
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    The majority of our courses have a minimum enrolment age of 16 years – however this varies from course to course. Call us on 1300 887 696 for information about specific courses.

  • DOES CAREERS AUSTRALIA ASSIST ME WITH FINDING EMPLOYMENT AFTER I HAVE COMPLETED MY COURSE?
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    Our Career Development Program teaches you interview skills, how to write your CV, and gives you workplace hints and tips.

  • HOW DO I FIND OUT ABOUT APPRENTICESHIPS OR TRAINEESHIPS?
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    Click here or call us on 1300 887 696 and we can talk you through all our courses, apprenticeships and traineeships.

  • HOW DO I GET HELP WITH MY STUDIES?
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    If you are struggling with any aspect of your course or studies, then the best place to start is with your trainer. We offer holistic Student Support Services at all of our campuses and online study support for all of our online or FlexLearn students, so if your educator can't help you themselves, then they will be able to direct you to someone who can.

  • HOW DO I MAKE A COMPLAINT?
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    If you are unhappy with any aspect of your studies or student experience, then you should try to discuss this with your educator in private. If the issue involves your educator, or you aren't comfortable discussing it with them, then you are welcome to reach out to our Student Services or Student Support staff. We hope that you are able to resolve any issues with these campus staff directly, but if all else fails you can lodge a formal complaint. Please check out our Complaints and Appeals process for more information.

  • I HAVE ATTENDED AN OPEN DAY AND COMPLETED A SKILLS ASSESSMENT - WHAT HAPPENS NEXT?
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    Our educators and admission staff work hard to ensure that you receive your results as soon as possible. If you have not received any feedback or further information from us within 3 days of completing your Skills Indicator, then please give us a call on 1300 887 696.

  • I THINK I AM ENTITLED TO A REFUND - HOW DO I FIND OUT MORE?
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    Because Australian education is highly regulated by the Government, we have strict guidelines around student fees, tuition assurance and refunds. Check out our Policies and Procedures for more information, or feel free to call us directly on 1300 887 696.

  • WHAT DO I NEED TO APPLY FOR A COURSE?
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    To get started you will need to provide us with some basic information about yourself, such as a current phone number and email address, and your residential address. You will also need to supply your Tax File Number and a copy of your birth certificate, Australian passport or Citizenship certificate to access most sources of Government funding and loans.

  • WILL I RECEIVE CONFIRMATION OF MY ENROLMENT?
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    Once your application has been approved, our Student Services team will mail or email a formal confirmation of enrolment. This correspondence will confirm the course and intake that you have enrolled into and outline other key information such as the start date, campus address and any applicable census dates.

  • WHAT IS THE DIFFERENCE BETWEEN A CERTIFICATE AND A DIPLOMA?
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    The difference between a Certificate and a Diploma is the level of learning you undertake.

  • WHERE ARE THE CAREERS AUSTRALIA CAMPUSES IN MY AREA?
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    Careers Australia has 15 campuses across Australia in each state. You can search our campuses' here.

  • WHAT ARE THE CAMPUS HOURS?
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    Most of our campuses are open between 8:00am and 4:30pm local time. Locations which deliver trades training and apprenticeships often open a little earlier, and we keep the doors open later some evenings when we run night classes. Give us a call on 1300 887 696 if you need any more info.

  • WHEN DO COURSES START?
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    Courses start throughout the year. You won’t have to wait until a new semester – you can start on the next available course. Most online and FlexLearn courses are available to commence every week.

  • WHEN DO I FIND OUT ABOUT MY TIMETABLE?
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    ​ Timetable information is sent to you when you enrol in your program. You can always get information about room changes or things happening at your campus through the campus Facebook page or on our website.

  • WHAT TIME DO I START MY COURSE ON MY FIRST DAY?
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    This should also be outlined in the confirmation of enrolment that we will send you. If you cannot find this correspondence, or you are unsure of any details then please feel free to call us directly on 1300 887 696.

  • WHAT DO I NEED TO BRING ON MY FIRST DAY?
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    ​ There are plenty of places to eat around most of our campuses, but it’s a good idea to bring some food along for your first day while you get your bearings. All course and class related materials will be supplied when you arrive, so you don't need to worry about much else!

  • WHO SHOULD I CONTACT IF I AM GOING TO BE LATE OR ABSENT?
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    ​ Please call 1300 887 696 and follow the voice prompts, so we can direct you to your local campus - or call them directly if you have their contact details on hand.

  • WHAT DOES ‘AQF’ MEAN?
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    ​ AQF is the Australian Quality Framework. This is your guarantee that Careers Australia programs are accredited and recognised in Australia.

  • What is the VET Student Loans program?
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    The VET Student Loans program will replace the VET FEE-HELP scheme from 1 January 2017.

    This is a new vocational education and training (VET) student loans program, provided to give eligible students access to quality higher level VET qualifications, particularly to those students who could not otherwise afford to pay upfront.

    For more information, visit the Department of Education website: https://docs.education.gov.au/system/files/doc/other/161004_vsl_info_for_students_-_updated_161010.pdf

  • WHAT IS VET FEE-HELP?
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    VET FEE-HELP is a student loan scheme funded by the Commonwealth Government, available to students who commenced study prior to 31 December, 2017. Students who commence study from 1 January, 2017, will have access to the new VET Student Loans program. 

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