May 27, 2015

Serving up new opportunity

Serving up new opportunity

​Careers Australia is helping to tackle one of the hospitality industry’s greatest challenges – the lack of willing new talent. Working with third parties and businesses in the sector, we have been able to find fresh ways of drawing in the talent needed across multiple states.

One of the biggest challenges for the hospitality industry nationwide is finding people wanting to pursue a career in the industry, which is why it is a priority one on the Skills Needs List. To amend this, we have conducted recruitment drives and apprenticeship programs in multiple states.

Chef Craig Little and Careers Australia student Michael Philpot

The first employer to actively join us in this endeavour was Melbourne eatery 400 Gradi, the flagship restaurant of a chain of pizza and calzone outlets. As a business, they had issues with apprentices not wanting to continue in the industry, despite being offered on the job training and continued employment.

Working with staff and management, Careers Australia designed a special program for 400Gradi which included an initial block of training conducted at our training campus in Melbourne. The training block provided an introduction to the industry and the basics so apprentices were work ready when they arrive for day one of their apprenticeship. These basic skills include knife skills, safe food handling practices and Responsible Serving of Alcohol (RSA).

400Gradi office Manager Valerie Puccini has said “In the short time that 400Gradi has been dealing with Careers Australia we have found them to be a great addition to our service providers. In a score of 1 to 10 we give them a 10 for professionalism, commitment and service, and would happily recommend them to any hospitality-based industry that is looking for a serious career service provider.”

We have also been able to place an apprentice with another outlet in Melbourne, Brother Burger with recruitment for another apprentice underway.

Brother Burger Head Chef Craig Little agrees, “It’s early in the program, but Alex and Careers Australia found a very enthusiastic apprentice in Michael and we look forward to seeing him integrate into the team”.

Careers Australia has also started working toward improving opportunities for potential front of house staff. Following on from a successful pilot on the Gold Coast we have rolled out our 4 week pre-vocational program across south east Queensland. 40 have now passed through the program with 13 securing employment immediately and the remaining being actively promoted to employers and gaining interviews.

Careers Australia

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