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Certificate III in Customer Engagement

Certificate III in Customer Engagement

The Certificate III in Customer Engagement is a qualification designed to help businesses meet the complexities of modern customer service environments. Throughout the course, students will be trained to work with multiple communication channels, provide exceptional customer servicer, deliver technical advice, work in a team, as well as adhere to key performance indicators (KPIs) and the capture of essential data needed to grow the business.

Last Modified: 17 Nov 2016

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Course Locations


Careers Australia delivers practical training and study solutions tailored to meet your needs. Discover opportunity designed with your journey in mind via the delivery modes below.


Online
Australia Wide
Workplace
NSW
QLD
SA
VIC
WA

Course Details

Certificate III in Customer Engagement

Study wherever, whenever with our online learning portal.

Locations

Australia Wide

Details

Sector

Business

Duration

12 months

Entry Requirements

It is recommended that the student should be aged at least 16 years or older and/or have completed year 12.

Accreditation

AQF Course Code
BSB30215

AQF Qualification Title
Certificate III in Customer Engagement

Training Provider
Careers Australia Institute Of Training Pty Ltd (31470)
CRICOS Number: 03026K

Certificate III in Customer Engagement

Develop essential professional skills within the convenience of the workplace, giving you chance to readily put new ideas and learned skills in practice.

Locations

QLD
WA
NSW
VIC
SA

Details

Sector

Business

Duration

12 months

Entry Requirements

It is recommended that the student should be aged at least 16 years or older and/or have completed year 12.

Accreditation

AQF Course Code
BSB30215

AQF Qualification Title
Certificate III in Customer Engagement

Training Provider
Careers Australia Institute Of Training Pty Ltd (31470)
CRICOS Number: 03026K

Course Fees

Select State

Online
Standard Fee $1754
qld
Standard Fee $1754

Eligibility criteria apply.

Funding & Loans

The course prices currently advertised on this website are valid for students enrolled before 7 December 2016.

New course prices will apply from 1 January 2017. Details will be available on the website soon.

Enrolments for study in 2017 will be accepted from 23 January 2017.

If you have an enquiry about our courses, please email studyapplications@careersaustralia.edu.au. We will be in touch as soon as we can, although there may be a small delay in responses over the Christmas and New Year period.

QLD
The Higher Level Skills Programs are funded by the Queensland Government. Student co-contribution fees/ tuition fees apply. Co-Contribution Schedule

Course Units

BSB30215: Certificate III in Customer Engagement

Stage 1

CodeUnitType
BSBCUE301Use multiple information systemsUnit of Competency
BSBCUE307Work effectively in customer engagementUnit of Competency
BSBCUE309Develop product and service knowledge for customer engagement operationUnit of Competency
BSBCUS301Deliver and monitor a service to customersUnit of Competency
BSBCMM301Process customer complaintsUnit of Competency
BSBITU203Communicate electronicallyUnit of Competency
BSBITU307Develop keyboarding speed and accuracyUnit of Competency
BSBWOR203Work effectively with othersUnit of Competency
BSBPRO301Recommend products and servicesUnit of Competency
BSBWHS201Contribute to health and safety of self and othersUnit of Competency
BSBWOR301Organise personal work priorities and developmentUnit of Competency
SIRXSLS303Build relationships with customersUnit of Competency

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